Privacy Policy

Forevermore Moments
Heidelberg, Gauteng, South Africa
Website: www.forevermoremoments.co.za
Email: info@forevermoremoments.co.za

Last updated: 15 October 2026

1. Introduction

Forevermore Moments respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, enquire about our wedding venue and services, make a booking, purchase products or communicate with us.

By using our website or providing your personal information to us, you acknowledge that you have read this policy.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

Contact information: Your name, surname, email address, telephone number and residential or delivery address.
Wedding and booking information: Your wedding date, preferred package, guest numbers, ceremony preferences, event requirements and other details necessary to plan your celebration.
Contract and payment information: Booking agreements, invoices, payment records and transaction references.
Online shop information: Order details, delivery information and product preferences when purchasing through our online shop.
Website information: IP address, browser type, device information, pages visited and cookie data, where applicable.
Communications: Messages, enquiries, feedback and correspondence you send to us.
Photographs and media: Wedding photographs or other images associated with your event, where applicable and subject to the necessary permissions.

We generally collect personal information directly from you. Where information is provided by another person, such as a wedding partner or authorised representative making an enquiry on your behalf, we will handle it in accordance with applicable law.

3. Why We Collect Your Information

We collect and process personal information for legitimate business purposes, including:

Responding to enquiries and providing quotations.
Managing wedding bookings, contracts and event arrangements.
Communicating with couples about their wedding plans.
Processing payments, invoices, orders and deliveries.
Providing venue, catering, décor, floral and related services where booked.
Managing customer accounts and records where applicable.
Improving our website, services and customer experience.
Sending marketing communications where permitted by law.
Meeting our legal, accounting, tax and regulatory obligations.
Protecting our business, clients, property and website against fraud or misuse.

We process personal information only where an appropriate lawful basis exists, such as fulfilling a contract, complying with a legal obligation, obtaining consent where required or pursuing a legitimate interest permitted by law.

4. Is Providing Your Information Voluntary?

Providing personal information is generally voluntary. However, certain information is necessary for us to respond to an enquiry, prepare a contract, confirm a wedding booking, process an order or deliver a service.

If you choose not to provide information that is essential for a particular service, we may be unable to provide that service or complete your booking or purchase.

Where information is optional, we will explain its purpose where appropriate.

5. Sharing Your Personal Information

Forevermore Moments does not sell your personal information.

We may share relevant information with trusted third parties where reasonably necessary to operate our business or provide the services you request. These may include:

Website hosting and technical support providers.
Booking, customer management and form-processing platforms.
Payment service providers and financial institutions.
Accounting, tax and professional service providers.
Delivery and courier services for online orders.
Wedding suppliers and service providers involved in your event, where necessary.
Website analytics or marketing providers, where these tools are used.
Government authorities, regulators or law enforcement agencies where required or authorised by law.

We aim to limit shared information to what is reasonably necessary for the relevant purpose. Where third parties process information on our behalf, we will take reasonable steps to require appropriate confidentiality and security safeguards.

6. Online Shop and Payments

When you purchase products through our online shop, we may process your contact details, order information, delivery address and transaction records to fulfil your purchase.

Payments may be handled by third-party payment providers. Your payment information may be collected and processed directly by those providers in accordance with their own privacy policies and security practices.

We do not intend to store complete payment card details on our own systems where payments are processed by an external payment provider.

Please review the relevant payment provider’s privacy policy before completing a transaction.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic and improve the browsing experience.

Depending on the tools installed, cookies may include:

Essential cookies required for website functionality.
Preference cookies that remember selected settings.
Analytics cookies that help us understand how visitors use the website.
Marketing cookies or tracking technologies, if applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.

8. Marketing Communications

We may occasionally send information about wedding services, venue updates, special offerings, products or other relevant news.

We will send direct marketing communications in accordance with applicable law and obtain consent where required.

You may request to stop receiving marketing communications at any time by using the unsubscribe facility, where available, or contacting us at info@forevermoremoments.co.za.

Opting out of marketing will not prevent us from sending essential communications relating to an existing booking, contract, payment or order.

9. Wedding Photography and Publicity

Forevermore Moments may use photographs or videos of wedding celebrations for portfolio presentations, website galleries, social media, promotional material and other marketing purposes.

We will respect the privacy and applicable rights of couples and guests. Where consent or other authorisation is required, we will obtain it before using identifiable images for promotional purposes.

If you have concerns about an image published by us, please contact info@forevermoremoments.co.za so that we can review the request.

10. Protection of Children’s Information

Our venue welcomes families, and children may attend weddings and other events.

We do not knowingly collect children’s personal information through our website unless it is reasonably necessary for a legitimate purpose and the processing is permitted by law.

Where the personal information of a child is required, we will take appropriate steps to ensure that the necessary authorisation is obtained in accordance with POPIA.

Parents and legal guardians may contact us if they believe a child’s personal information has been provided to us improperly.

11. Storage and Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal, contractual and regulatory requirements.

For example:

Enquiry information may be retained for a reasonable period to manage follow-ups.
Wedding contracts, invoices and financial records may be retained for the periods required by tax, accounting and other applicable legislation.
Booking and event records may be retained for legitimate operational, contractual or dispute-resolution purposes.
Marketing information may be retained until you withdraw consent or the information is no longer required for the relevant purpose.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it securely, unless the law requires continued retention.

12. Information Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.

These measures may include access controls, passwords, appropriate software security, secure service providers and the careful handling of physical and electronic records.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

If a security compromise occurs, we will respond in accordance with applicable legal requirements, including notifying affected individuals and the Information Regulator where required.

13. Transfers Outside South Africa

Some website hosting services, online platforms, cloud storage systems, payment providers or other service providers may process or store information outside South Africa.

Where personal information is transferred outside the country, we will take reasonable steps to ensure that the transfer complies with POPIA, including its requirements for cross-border transfers.

The applicable safeguards may depend on the provider, the destination country and the nature of the information being transferred.

14. Your Rights Under POPIA

Subject to applicable legal conditions and limitations, you have the right to:

Request access to personal information we hold about you.
Request correction or deletion of inaccurate, irrelevant or unlawfully held information.
Object to certain types of processing.
Withdraw consent where processing is based on consent.
Object to direct marketing in accordance with applicable law.
Request information about how your personal information is used and, where applicable, to whom it has been disclosed.
Lodge a complaint with the Information Regulator of South Africa.

To exercise your rights, please contact info@forevermoremoments.co.za. We may need to verify your identity before responding to a request.

We will consider and respond to requests in accordance with the applicable legal requirements.

15. Third-Party Websites

Our website may contain links to external websites, social media platforms, payment services or other third-party websites.

These websites operate independently and may have their own privacy policies and practices. Forevermore Moments is not responsible for the privacy practices of external websites.

We encourage you to review the relevant privacy policy when visiting a third-party website or using its services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices or applicable legislation.

The latest version will be published on our website with the updated revision date.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have a concern about how your personal information is handled, please contact us:

Forevermore Moments

Heidelberg, Gauteng, South Africa

Email: info@forevermoremoments.co.za

Website: www.forevermoremoments.co.za